If something isn't right, send it back. We accept returns within
days of delivery, for any reason.What's eligible
- Unused items in their original condition, with tags or packaging where supplied.
- Items received damaged or defective — please contact us within 7 days of delivery with a photo.
- Personalised or made-to-order pieces are excluded unless faulty.
How to return
- Email [email protected] with your order number and what you'd like to return.
- We'll send a prepaid return label (where available) or the nearest return address.
- Once we receive and check the item, we issue your refund to the original payment method.
Refunds
Refunds are issued to your original payment method within 5 business days of us receiving the return. Original shipping is refunded only when the whole order is returned or the item was faulty. Return postage is covered by us for faulty items; for change-of-mind returns, the cost of return postage is deducted from the refund where a prepaid label was not provided.
Damaged in transit
If your parcel arrives damaged, hold onto the box and contents and email us within 7 days with photos. We'll arrange a replacement or refund — no need to return a broken piece unless we ask.
Anything unclear? Reach out and we'll sort it.