We pack and dispatch every order ourselves, from our workshop in Xiangyang. Here's exactly what to expect.
Dispatch time
Orders are packed and handed to the carrier within business days. You'll receive a tracking link by email as soon as the parcel leaves us.
Shipping rates
| Order value | Standard shipping |
|---|---|
| Under | flat |
| and over | Free |
Delivery estimates
| Region | Estimated transit |
|---|---|
| United States | 7–12 business days |
| European Union | 8–14 business days |
| United Kingdom | 8–14 business days |
| Other destinations | Quoted at checkout |
Estimates are transit time after dispatch and exclude customs clearance. Remote addresses may take a little longer.
Customs, duties & taxes
Listed prices exclude destination duties, import taxes and VAT/GST where applicable. These are the responsibility of the recipient and are collected by the carrier on delivery. We declare the full order value on all customs paperwork — we never under-declare or mark parcels as gifts.
Questions about a specific order? Email customer care with your order details and we'll help.